University student complaints over courses hit record
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Complaints Covid impact Disruption Compensation
  • May 4, 2022
The issues with university complaints processes in accommodation and how they could be improved
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Complaints
  • May 4, 2022
Universities have a complaints problem. Here’s how to fix it
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Complaints
  • May 4, 2022
Do students have the energy to make complaints?
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Complaints
  • May 4, 2022
Complaints over Covid disruption rose in 2021, student watchdog says
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Covid impact Disruption Complaints Compensation
  • May 4, 2022
Online university during Covid pandemic sparks surge in complaints from students not happy with learning
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Covid impact Complaints Disruption Compensation
  • May 4, 2022
Universities pay out record compensation as complaints rise
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Complaints Compensation Covid impact Disruption
  • May 4, 2022
Student complaints about universities rise
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Complaints Disruption Compensation Covid impact
  • May 4, 2022
Student complaints as we emerge from the pandemic
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Complaints
  • Mar 21, 2022
NDAs prevent learning in more ways than one
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NDAs Complaints Sexual misconduct
  • Mar 21, 2022
Hundreds of sexual misconduct claims filed at Scotland's universities since 2016
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Sexual misconduct Sexual assault Sexual harassment Complaints Scotland
  • Jan 18, 2022
Scotland: 400 sexual assault claims at universities in past five years
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Sexual assault Sexual harassment Scotland Complaints Sexual misconduct
  • Jan 18, 2022
Universities told to stop silencing sex pest victims
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Sexual harassment Sexual abuse Non-disclosure agreements Complaints
  • Jan 17, 2022
Ombudsman calls for greater powers to investigate SEND complaints
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SEND Special needs Complaints
  • Dec 6, 2021
Kindness in handling student complaints
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Kindness Complaints
  • Nov 16, 2021
Harassment complaints procedures have failed. Where do we go from here?
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Harassment Complaints
  • Oct 29, 2021
NAHT NI responds to the consultation on creating complaints handling standards for the Northern Ireland public sector
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Complaints Northern Ireland
  • Sep 24, 2021
Student university complaints reach highest level
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Coronavirus Complaints Compensation Refunds Online learning Disruption
  • Apr 30, 2021
Complaints against universities in England and Wales hit record levels
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Complaints Refunds Compensation Coronavirus Disruption Online learning
  • Apr 30, 2021
Student was offered higher grades for sex
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Compensation Complaints Sexual misconduct
  • Apr 30, 2021
Student complaints about university teaching and facilities surge amid pandemic
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Coronavirus Complaints Competitions Refunds Disruption Online learning
  • Apr 30, 2021
How should students express their dissatisfaction now?
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Complaints Student experience Coronavirus
  • Apr 23, 2021
Everyone’s Invited: What is the website with 10,000 sexual abuse complaints and will there be an inquiry?
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Sexual harassment Sexual assault Sexual abuse Rape culture Safeguarding Complaints
  • Mar 30, 2021
Which English academy trusts have recorded racism complaints?
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Racism Academy trusts MATs Complaints
  • Mar 29, 2021
Less than 10 parent-triggered Ofsted probes
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Coronavirus Complaints
  • Mar 19, 2021
Students’ practical concerns are piling up – is it too late to resolve them?
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Coronavirus Complaints Disruption Compensation
  • Mar 2, 2021
University to pay out £5k for 'less valuable' experience
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Coronavirus Compensation Complaints Disruption
  • Mar 2, 2021
Students prepare to board the bandwagon of Covid complaints
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Coronavirus Complaints Disruption Compensation
  • Feb 10, 2021
Record number of complaints to ombudsman for England and Wales
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Coronavirus University closures Complaints Disruption Compensation
  • Jan 28, 2021
Should students tell tales on their university or college?
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Regulation Complaints
  • Jan 27, 2021
Classic cars, careers, consumerism and confidence – how to address students’ complaints during the pandemic
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Student experience Complaints Coronavirus
  • Jan 21, 2021
Learning from the first wave of students’ Covid-19 complaints
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Coronavirus Complaints
  • Nov 26, 2020
Ombudsman shows caution on complaints over Covid online shift
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Coronavirus Complaints Online learning
  • Nov 26, 2020
We need a collective insurance scheme to protect students
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Insurance Complaints
  • Nov 19, 2020
Martyn Percy, dean of Oxford’s Christ Church college, steps aside after new complaint
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Oxford Complaints Misconduct
  • Nov 19, 2020
Dean of Oxford college steps aside in long-running dispute
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Oxford Complaints Misconduct
  • Nov 18, 2020
University ombudsman set to allow group complaints from students
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Coronavirus Complaints
  • Nov 5, 2020
Headteacher sends angry apology to parents over A-level results and urges them to complain
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Wales A-levels Results Grading Moderation Appeals Complaints
  • Aug 13, 2020
Nearly all EHC plan complaints upheld by ombudsman
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SEND Special needs EHCPs Complaints
  • Jul 30, 2020
Ombudsman in talks with DfE over investigating schools
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SEND Special needs Complaints
  • Jul 27, 2020
Changes to Ofsted’s post-inspection processes and complaints handling
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Ofsted inspections Complaints
  • Jul 16, 2020
Schools to get five days to object to Ofsted reports
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Ofsted inspections Complaints
  • Jul 16, 2020
Ofsted confirms shake-up of redress system – but will give schools longer to complain
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Ofsted inspections Complaints
  • Jul 16, 2020
Ofsted confirms shake-up of redress system – but will give providers longer to complain
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Ofsted inspections Complaints
  • Jul 16, 2020
Some students are more seriously affected than others – complaints during Covid-19
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Coronavirus Complaints
  • Jul 14, 2020
Proportion of Ofsted inspections with complaints up 39%
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Ofsted inspections Complaints
  • Jul 14, 2020
Learners to share lockdown learning complaints
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Coronavirus Lockdown NUS Students union Compensation Complaints
  • Jun 24, 2020
Why encourage complaints when we’ve already decided to ignore them?
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Coronavirus Complaints
  • Jun 9, 2020
In the news 1 May 2020
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Coronavirus Financial support Student quotas Student recruitment Mental health Wellbeing Complaints Working conditions
  • May 1, 2020
UK watchdog to investigate parents' complaints against nurseries over fees
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Coronavirus Nursery fees Childcare Refunds Complaints
  • Apr 30, 2020
Record number of student complaints fuelled by refund demands following lecturer strikes
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Strikes Lecturers Refunds Tuition fees Complaints
  • Apr 30, 2020
Student complaints in the context of coronavirus
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Coronavirus Complaints
  • Apr 29, 2020
Coronavirus: 'Delay complaints handling', schools told
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Coronavirus Complaints
  • Apr 9, 2020
Ofsted extends complaints consultation amid pandemic
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Ofsted inspections Complaints Coronavirus
  • Apr 2, 2020
Ofsted consultation on complaints process extended
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Ofsted inspections Complaints
  • Apr 2, 2020
Ofsted urged to "build faith" in inspection complaints process
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Ofsted inspections Complaints
  • Apr 1, 2020
Ofsted complaints process lacks 'natural justice'
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Ofsted inspections Complaints
  • Mar 31, 2020
Changes to Ofsted’s post-inspection processes and complaints handling: proposed improvements
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Ofsted inspections Complaints
  • Mar 30, 2020
Coronavirus: Ofsted extends complaints procedure consultation
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Coronavirus Ofsted inspections Complaints
  • Mar 30, 2020
Ofsted extends post-inspection and complaints consultation
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Coronavirus Ofsted inspections Complaints
  • Mar 30, 2020
Universities traumatise student student sexual misconduct survivors by mishandling cases | Anna Bull and Tiffany Page
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Sexual misconduct Complaints Student support
  • Mar 13, 2020
Universities must stop making it up as they go along on staff-student complaints
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Complaints Harassment Misconduct
  • Mar 12, 2020
Ofsted consults on complaints process for early years settings
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Early years Childcare Ofsted reports Inspections Complaints
  • Mar 4, 2020
Heads say Ofsted complaints plan doesn't go far enough
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Ofsted reports Inspections Complaints
  • Mar 4, 2020
Changes to Ofsted’s post-inspection processes and complaints handling: proposed improvements
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Ofsted reports Inspections Complaints
  • Mar 3, 2020
Schools to get five times longer to challenge Ofsted
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Ofsted reports Inspections School performance Complaints
  • Mar 3, 2020
Ofsted plans to withhold inspection reports until complaints are resolved
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Ofsted reports Inspections College performance Complaints
  • Mar 3, 2020
Ofsted plans to withhold inspection reports until complaints are resolved
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Ofsted reports Inspections Complaints School performance
  • Mar 3, 2020
Ofsted set to change how it handles school complaints
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Ofsted ratings Complaints Appeals
  • Feb 25, 2020
Confidentiality is a question of confidence
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Confidentiality Non-disclosure agreements Complaints Students
  • Feb 17, 2020
How to manage student complaints without NDAs
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Non-disclosure agreements Students Complaints
  • Feb 17, 2020
A student complained about me. And they were right
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Complaints
  • Feb 8, 2020
We need to give “special consideration” some special consideration
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Special consideration Complaints Student unions
  • Jan 17, 2020
12% increase in referrals to teaching watchdog
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Scotland GTCS Misconduct Complaints
  • Nov 13, 2019
Registering a complaint? The OfS registration process, analysed
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Complaints
  • Oct 30, 2019
SEND system in 'crisis' warns ombudsman as complaints rise 45 per cent
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SEND Special needs Pupil support Complaints
  • Oct 4, 2019
Complaints about SEND support at ‘unprecedented level’
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SEND Special needs Pupil support Complaints
  • Oct 4, 2019
Parents’ complaints about support for special needs children surges as ombudsman warns of ‘system in crisis’
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SEND Special needs Pupil support Complaints
  • Oct 4, 2019
'Unprecedented' level of special needs complaints upheld
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SEND Special needs Pupil support Complaints
  • Oct 4, 2019
Support for children with special educational needs 'in crisis'
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Special needs SEND Pupil support Complaints
  • Oct 4, 2019
SEND system ‘in crisis’ as complaints to local government ombudsman soar
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SEND Special needs Pupil support Complaints
  • Oct 4, 2019
Navigating the maze of exam-board complaints
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Exam boards Complaints
  • Sep 9, 2019
Complaints against leading exam boards double in two years
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Exam boards Complaints Ofqual
  • Sep 3, 2019
Taking complaints seriously means supporting students to make them
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Complaints Student support
  • Aug 1, 2019
Ofsted reviews school complaints procedure
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Ofsted framework Inspections Complaints Curriculum Appeals
  • Jul 8, 2019
Which UK universities have received racism complaints?
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Racism Complaints
  • Jul 5, 2019
Twickenham church school ‘punishes parents who complain’
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Parents Complaints SEND
  • Jun 1, 2019
Ofsted’s complaints process explained …
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Ofsted Complaints
  • May 29, 2019
University of Essex 'sorry' for sex complaint delays
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University of Essex Complaints Sexual assault Student support
  • May 29, 2019
Heads demand independent panel to handle Ofsted complaints
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Ofsted NAHT Complaints
  • May 4, 2019
Ofsted 'should not police its own complaints'
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Complaints Ofsted ratings
  • May 3, 2019
Complaints to ombudsman for England and Wales up by fifth
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Complaints Student satisfaction Value for money
  • Apr 29, 2019
Campus complaints rise as students seek value for money
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Value for money Student satisfaction Complaints
  • Apr 29, 2019
NAHT secures extensive amendments to the revised school complaints guidance
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Complaints
  • Apr 1, 2019
NAHT secures extensive amendments to the revised school complaints guidance
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Complaints
  • Mar 18, 2019
NAHT secures extensive amendments to the revised school complaints guidance
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Complaints
  • Mar 8, 2019
Learning from students’ industrial action complaints
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Industrial action Students Complaints
  • Feb 25, 2019
NAHT secures extensive amendments to the revised school complaints guidance
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Complaints
  • Jan 15, 2019
Complaints from public about teachers soar
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Complaints
  • Jan 2, 2019
Complaints about post 16 education and training provision funded by ESFA
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Post-16 ESFA Complaints
  • Nov 22, 2018
Call for school ombudsman to deal with rising complaints from parents
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Complaints Parents Ombudsman
  • Oct 16, 2018
What to expect when Ofsted receives a complaint about your school
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Ofsted Complaints Inspections
  • Jun 4, 2018