In this webinar, NGA’s Head of Advice, Rani Kaur and Senior Advice Officer, Sam Tranter will consider the governing board’s role in relation to complaints.

Drawing on common query topics from NGA’s GOLDline advice service, Rani and Sam will share practical tips for overcoming some of the difficulties commonly encountered.

The webinar will highlight important considerations at each stage of the process and how these might apply in practice.