In today’s educational landscape, it’s crucial that schools, colleges and universities have the tools they need to handle complaints and maintain a positive reputation.

If you want to deliver exceptional customer service, it all starts with knowing how to communicate effectively and handle complaints in the best way possible.

This one day online course, led by Communications Specialist Sue Calthorpe, will unlock the secrets of writing credible, succinct and easily understandable responses to any complaints.

Through expert advice, practical case studies and hands-on exercises, develop the skills to craft effective written responses that have a lasting, positive impact.

Leave the day with a clear strategy and practical toolkit to tackle even the toughest complaints with ease.

Learning Outcomes:
• Effectively assess and plan your reply
• Create credible correspondence moving forward
• Learn how to respond to a complaint from best practice
• Develop practical written techniques to elicit information from colleagues
• Understand what is working and what needs improvement in complaints letter writing.