You are the key link between your organisation's strategy and the realities of delivering a consistently good day-to-day service to your organisation's customers and stakeholders. Expectations and demands are rising while resources are diminishing.

While building on your existing experience, this highly interactive two day in-person course is designed to refocus your attention on what really matters as an experienced manager, equip you with some practical tools to deliver a great job, and give you a motivational boost.