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By the second or third year of the Level 3 NCFE course, classroom-based assignments can become somewhat stale and repetitive for students. To combat this, Chris has helped transform certain units using PBL. In close partnership with Northumbria Police’s Community Engagement Team, the College has developed immersive scenarios that teach students to manage conflict situations. These test students’ de-escalation skills (emphasising tactics like body language, verbal communication and teamwork) while real police officers observe and provide detailed feedback on their performance. Scenarios vary but include dealing with intoxicated people on nights out, or managing disputes over parking spots and wheelie bins.

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