Ofsted is consulting on a new complaints procedure following prolonged criticism and its acceptance the current system is “not working”.
In January, FE Week’s sister paper Schools Week revealed that senior leaders were reviewing the process to make it more human and less bureaucratic.
And pressure for change has since been ramped up amid the fallout from the death of headteacher Ruth Perry.
Ofsted’s complaints policy was in the spotlight again last week as training provider UKTD Ltd remarkably overturned its ‘inadequate’ judgement following a botched inspection last year.
