For 17 days after The Lincoln College Group was hit by a serious cyber-attack, Graham Harrison and his key staff hardly slept.
The group director of IT, information management and projects, explains:
“Our average working day in that period was 20 to 22 hours. The toll was huge, especially during those first two and a half weeks. I really didn't sleep during that time, and neither did the head of IT/chief technical architect.
“Getting the IT estate back within such a short space of time was a good result, but it created a lot of stress, pressure and anxiety for a lot of people; and not just technical staff. Teachers, administrators, managers and students were affected, as well as key stakeholders like suppliers and employers.
“There was immense pressure and the human impact is not always fully appreciated.”
