Ofsted’s senior leaders have admitted their complaints policy “is not working” and is under review.
Officials have been told to make the process more human and less bureaucratic, FE Week’s sister publication Schools Week understands, following backlash from the sector.
During an invite-only briefing to academy trust leaders this week, the watchdog also revealed that its inspectors have been sent on “seeing the big picture” training after complaints about inconsistent grades.
Trust and training provider bosses have complained that some officials reached “over-zealous” judgements based on students’ remarks during inspections.
