According to the Lloyds Bank UK Consumer Digital Index 2022, an impact of the Covid-19 lockdown has been the importance of digital skills being thrown into sharp focus and a greater-than-expected jump forward in digital use. Looking back at predictions based on 2020 data, we are now at the level of digital engagement predicted for 2025, with 99% of the UK having been online in the last three months.
That progress should not be taken for granted though; neither technology nor individuals’ capability to utilise it are static. Digital skills are like language skills; they must be applied regularly if they are not to become rusty or, worse still, obsolete. According to the Index, “Overall, 6% (of people) have reduced their digital capabilities in the last year”.
