Back in 2015 when the Competition and Markets Authority published guidance on the application of consumer protection law to higher education, some universities over-reacted a little.
In many providers swathes of bureaucracy were introduced to make even a minor change to a programme – preventing universities from responding positively and swiftly to student feedback or course level student representation.
The role that external regulation that plays in both strengthening and weakening student representation ought to interest us.
In an ideal world it would enable students and their representatives to refer to the rules to secure positive changes to their experience, given the way it tends to set out (or at least imply) important rights on their side of the educational partnership.
