Complaints against universities have climbed above pre-pandemic levels, research by the BBC shows. What is it like to be a student in the age of online learning, rising tuition fees and strikes by academics?
One student who complained about what she has experienced is at Brunel University in west London. The woman, who wishes to remain anonymous, said the standard of accommodation she was in was "so bad" she moved out because it had a profound effect on her welfare.
She said there was black mould in her flat and one of the lifts was broken for more than a month, but in both cases the university's accommodation service "did nothing".
She added the entrance door to her building was broken, people were "randomly getting in" but "it took [the university] over two months to fix the front door".
Brunel University said: "We would urge any student who is worried about any aspect of their accommodation on or off campus to contact us as soon as they can, so that we can offer them our full support."
The student, who will start her second year in the autumn, said: "I was harassed by one person who was threatening me, and coming into the flat. I reported it to the university and their answer was, 'don't worry, you can call us'," she said.
"I did call them, as people were just randomly getting in, including that person. I complained about this person to the university... and they did nothing."
