State school leavers are more likely to rate UK universities highly in student satisfaction surveys, according to new research.
The findings come after the controversial decision by the Office for Students (OfS) to remove the overall satisfaction question in the National Student Survey (NSS) for providers in England.
Researchers from the University of Stirling, Swansea University, the University of East Anglia and Technische Universität München, developed a multidimensional measure of student dissatisfaction to replace it.
To ensure a coherent approach to how student experience enhancement is achieved over time, they applied a “fuzzy” approach to take into account factors such as quality of teaching resource availability and opportunities for personal development.
