The Student Loans Company (SLC) has introduced its enhanced Disabled Students’ Allowance (DSA) service model.
The new approach has been launched this week with two suppliers, Capita and Study Tech, now responsible for the provision of needs assessments, assistive technology equipment, and assistive technology training and aftercare for students in receipt of DSA.
Applying to students receiving DSA from Student Finance England (SFE) and Student Finance Wales (SFW), the service will improve the DSA application journey, the overall customer experience and introduces contractual controls to deliver greater value for money for the student and the taxpayer. Once an application is approved by SLC, students will have a single point of contact and with one supplier being responsible for this support, ensuring the customer journey is quicker and simpler. This is a vital change as it addresses previous pain points around the service being too long and complex for students.
The timing has also been chosen to coincide with the launch of the application service for the 24/25 academic year, which will open next month. Students who require DSA can apply for this at the same time as their other student finance.
