Self-awareness, the need for emotional intelligence and empathy have always been vital in building relationships, developing teams, collaborating with colleagues and supporting or helping others. In recent years, the Covid pandemic and the move to a more virtual workspace has made the challenge of effective communication harder for a lot of people, as they try and convert challenging conversations into transformative ones; in particular, emotional and social clues can be missed whilst on screen. This is even more challenging in the light of us all trying to better understand how issues of diversity and bias can impact the way we communicate and collaborate in an inclusive way.
In the Transformative Conversations Programme, we explore many types of conversation, for example, conversations across difference; feedback conversations; conversations about equality, diversity and inclusion; performance conversations and conversations about wellbeing. Why do we aim to cover such a wide range of conversations? It is only through playing out the breadth of different types of conversation that many of us have day in and day out that we can develop the emotional intelligence and self-awareness to have the confidence to tackle them.
