Meeting students where they are is at the heart of engagement, so we went back to the basics.
Like every institution during the pandemic, we moved teaching and activities online in September 2020. All the usual contact points had disappeared, and we were grappling with the challenge of how to stay in touch with our students.
We were particularly concerned for our new students who had missed out on welcome activities, meeting personal tutors in person and getting to know our campuses and support services.
