Ministers are “confident” changes to SATs run by outsourcing firm Capita will deliver an “improved service” after a series of failings during last years’ tests.
Schools Week investigations have revealed problems with the first test series run by the outsourcing giant under its £107 million, seven-year contract to oversee the management of the national tests.
A report by regulator Ofqual this year revealed that 7,000 key stage 2 pupils received at least one result late, and about 2,000 scripts were lost.
Schools waited on average 53 minutes for their helpline call to be answered and the Primary Assessment Gateway (PAG), the results portal, crashed on results day.
