Ofsted’s system for recording inspection evidence has for years suffered glitches that wipe data and force inspectors to re-record their findings, sometimes from memory after a visit has ended.
The watchdog has admitted that on at least one occasion, an inspection was deemed “incomplete” because of technical problems, forcing inspectors to return.
Ofsted’s electronic evidence gathering (EEG) system replaced pen and paper in 2019, but has encountered issues, according to multiple current and former inspectors who spoke to Schools Week on condition of anonymity.
Inspectors described situations in which their screen “froze” and evidence “disappeared” in front of their eyes during visits.
