Government should set up a “single front door” for parental complaints to ensure they are not investigated multiple times, the body representing England’s academy trusts has said.
The Confederation of School Trusts told members today a rise in complaints is “not sustainable” and putting “significant pressure on school leaders”.
It is pushing for three policy changes:
- Complaints by the Department for Education and its agencies into complaints must only be launched if they have already been investigated by schools or the trust
- DfE should set up a “single front door” to “triage” complaints and decide where each goes so they are “investigated once and not multiple times”
- The Teacher Regulation Agency should only be able to accept referrals from an employer or the police, not members of the public
“We are in no way suggesting that parents to do not have a right to complain,” the email to members, seen by Schools Week, stated.
