Ofsted has updated its policies for making complaints about inspections, and pausing inspections under exceptional circumstances.
- New complaints process allows providers to seek a review of their inspection when they receive their draft report.
- Providers now able to directly escalate complaints to Independent Complaints Adjudication Service for Ofsted (ICASO) if they are dissatisfied with Ofsted’s formal response.
- Policy on pausing an inspection in exceptional circumstances now applies to all types of providers.
Ofsted has today published an updated policy for complaints about inspections, which aims to handle providers’ concerns more fairly, thoroughly and efficiently.
More detailed guidance on the process for pausing an inspection has also been published today, and now applies to all childcare, education and social care inspections and regulatory visits.
