Ofsted senior leaders have admitted its complaints policy “is not working” and will be reviewed.
Officials have been asked to make the process more human and less bureaucratic, Schools Week understands.
During an invite-only briefing to trust leaders this week, the watchdog also revealed that inspectors have been trained on how to see “the big picture”, following complaints about inconsistent grades.
Trust bosses have said that some inspectors made “over-zealous” judgments based on some pupils’ derogatory language or behaviour issues during inspections.
